Privacy policy

Cœur de Nature Médoc takes particular care to protect the personal data of visitors and guests in accordance with the General Data Protection Regulation (GDPR).

1. Data controllers
Operators: Jonas KHEMIRI and Lucie PHILIPPE
SIRET: 942 342 940 00015
Address: 1268 route de Pey du Haut, 33930 Vendays-Montalivet, France
Email: coeurdenaturemedoc@gmail.com
Telephone: +33 6 07 60 65 78

2. Data collected
For enquiries and bookings, we may collect the information needed to process them: first and last names, email address, telephone number, stay dates, guest numbers and information provided voluntarily. Technical data may also be processed to ensure the operation and security of the website.

3. Use of data
Information is used solely to answer enquiries, manage bookings, organise stays, issue invoices and fulfil legal obligations. Depending on the purpose, processing is based on pre-contractual measures, performance of the contract, legal obligations or our legitimate interest in website security.

4. Recipients and retention
Data is accessible to the operators and, where necessary, technical providers involved in website management, bookings or payments, including Smoobu. Enquiries that do not result in a booking are retained for up to three years after the last exchange. Booking data is kept for the period necessary to manage the stay, then archived according to applicable legal obligations, including accounting requirements.

5. Cookies
The website may use cookies necessary for its operation and, depending on enabled features, audience measurement tools or third-party services. Cookies requiring consent must be used only after the visitor agrees, and the visitor must be able to change this choice.

6. Your rights
Under the GDPR, you may request access, rectification, erasure or restriction of processing of your personal data. Depending on the circumstances, you may also object, exercise data portability rights or withdraw consent. Contact: coeurdenaturemedoc@gmail.com. If a difficulty persists, you may complain to the French data protection authority, the CNIL: www.cnil.fr.

7. Security and confidentiality
We seek to limit access to personal information and use suitable technical solutions to protect our guests’ data.

Cœur de Nature Médoc — Jonas & Lucie